Created: Mon, 16 Jun 2014 04:11:00 MST
Updated: Mon, 16 Jun 2014 07:38:47 MST
GRAND JUNCTION, Colo. - Western Colorado 2-1-1 is a free access helpline that provides many people with information and referrals throughout the Grand Valley.
The program received a new upgrade to its services that many don't know about.
Western Colorado 2-1-1 officials say they will now be able to have clients use a cell phone to directly contact an operator.
Operators say they have received complaints about not having a cell phone be accessible for this service. Officials say the state has been pushing this to happen for a while, and they finally received some help.
“They did not have it required by federal law for 2-1-1 to work from cell phones, and that is still not mandated. But the phone companies are actually being more cooperative knowing it's a benefit to the community,” said Western Colorado 2-1-1 operator Dani Corbin.
Many organizations like the Parenting Place say the use of a cell phone for this service will help clients access information more quickly and efficiently.
Western Colorado 2-1-1 officials say they received about 10,000 calls last year.