Emergency Dispatch Struggling to Locate Callers in High Country
KREX News Room
DENVER - There's a growing problem for rescuers in Colorado's high country. According to our sister station KCNC, people in need of help are calling 911 and have no idea where they are.
"People still think that when you call 911 on a cell phone that we're going to know exactly where you are, and it's just not that accurate," said Bill Pessemier, Director of Summit County Communications.
It's a significant problem that can cost lifesaving minutes. The summit county communications center says that about 25 percent of callers phoning their location don't know where they are.
"The dispatchers are really good at using a process of elimination to narrow it down to where the caller is located," said Pessemier. "They'll eventually get a location or an address and they'll do that as quickly as they can."
Four our of every five calls come from a cell phone, but GPS coordinates that come in to the dispatch center aren't always accurate.
This isn't just a problem in the tourist communities, it's a problem everywhere, so if you head out on vacation, it's a good tip to try and know where you are.